Salon Policies

We are beyond thankful you are wanting to book with us! Please note the following policies before booking an appointment. In order for us to keep our stylists on schedule and keep the appointment times of our other clients, we ask that clients refer below for our policies on showing up late or not at all to appointments.

 

As a courtesy reminder, if we have your email on file, our system will automatically send you a reminder email. We will also give confirmation calls for any services that require a 50% deposit roughly 2 business days prior to your appointment. Please refer below for our policy on deposits. 

For further information on our policies, please look over our terms and policies below.

deposits

Due to an astoundingly high number of short notice and no notice cancelations of services, Final Touches Salon now requires a 50% deposit to hold all appointments that require more than an hour (60 minutes) service time. If we do not receive a 24-hour notice for any cancellation from the client, it will result in a forfeiture of the 50% deposit for that service. We thank you for your understanding and cooperation.

CANCELLATION POLICY

In order to ensure that we can accommodate all of our clients, we require that you cancel or reschedule your appointment a full 24 hours ahead of time. If you cancel less than 24 hours from your appointment, you will forfeit your 50% deposit and will need to make a new 50% deposit for the rescheduled appointment. We can no longer honor appointment cancellations called in after close the night before your scheduled service.

If this happens please remember it is not a punishment, but a pre-established business agreement.

LATE client POLICY

We are committed to giving you the best one-on-one service available. If you are more than 15 minutes late, and we are unable to give you the attention you deserve, we ask that you reschedule your appointment for another day or with an available stylist. Clients who are more than 15 minutes late for their appointment are considered a "no-show". For our "no-show" policy, please read below.

no show policy

We consider clients to be a "no show" if they arrive to their appointment 15 minutes or more past the start of their appointment or not at all. Clients who are regular "no shows" to their appointments may be asked to pre pay for their services in full prior to being able to book an appointment. Clients who "no show" will be charged 100% of their service.

SERVICE SATISFACTION

Your satisfaction with your service is extremely important to us. Because we do a detailed & thorough consultation before all services, there are no refunds on services for any reason. In the event you are not satisfied with your service, we ask that you contact us immediately. Clients are required to let us know within 1 (one) week of the initial service so that we can schedule you an appointment right away to address your concerns.

product returns

We want to make sure you are happy with your purchase. Before you commit to buying a full size product, we can provide a sample for you to take home and try. Once a full size product is purchased, there are no refunds.

damaged products

We will replace any damaged products (pump failure, etc.,) with proof of purchase if returned before 30 days. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.

product exchange

We gladly exchange any unused product that was purchased in our salon for another product.

gift cards & certificates

No refunds will be given for gift card or certificate purchases. Gift certificates are not redeemable for cash. You can purchase gift cards here.

KIDS POLICY

We work hard to create a relaxing environment for adults, everyday. In order for all of our clients to be able to have a that experience, we ask that you please make other arrangements for your little ones when you're coming in for your appointment. We're working with hot tools, sharp objects and chemicals in here, and their safety is important to us. Thanks for understanding!

Thank you for understanding and taking the time to read over our policies. We look forward to seeing you soon!

-Final Touches Team